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⚡️ Operations + AI ⚡️

Business Operations keep your products and services flowing smoothly, and AI is here to enhance them. By streamlining repetitive tasks and taming information overload, AI opens new avenues for productivity and growth in your operations.

Whether you're leading a team, working as part of one, or operating solo, combining AI with Operations can save time and amplify your impact.

In this AI Report:

• 💻 Case Study: Halving their support load in an hour

• 🛠️ A Key Way to Use AI to Succeed: Automate Information Processing

Read Time: 11 Minutes

CASE STUDY

💻 Halving their support load in an hour

E-learning platform Learn It Live was growing quickly—but rapid growth meant that operational papercuts became limiting bottlenecks.

Adam Shoqar, the VP of innovation, was handling a surge in customer support tickets, with his team stuck dealing with commonplace questions instead of the complex technical issues that utilized their expertise.

Learn It Live's customer base is a mix of B2B and B2C learners, many of whom are not tech-savvy at all. Rather than searching for an answer to any given issue, they would simply raise a support ticket.

The same tickets in fact, again and again.

Adam started looking for a solution and found Zappier’s no-code chatbot builder. In under an hour, Adam built a customized chatbot and embedded it across Learn It Live's sites.

He started by loading the most common support questions and answers into Zapier Tables to serve as the chatbot's knowledge base. Then he thoroughly tested the bot, even throwing confusing and poorly written queries at it. "The chatbot came up with good suggestions," Adam reported.

To ensure quality, he set up triggers allowing users to indicate if they were satisfied with the bot's responses. Unhappy users automatically generated a notification to the support team's Slack channel for follow-up.

The results were game-changing: a 40% reduction in support tickets. Simple issues could now be solved in real-time by the chatbot, while the support team could dedicate proper attention to more complex issues.

🔑 Key Takeaways for Your Business

• Scale With AI: Once a system is automated it will work for 100 tickets or 1000. The more of your business is based on AI, the less bottlenecks you have and the quicker you can grow.

• Human In The Loop: No chatbot is error-free. Learn It Live's satisfaction ratings and Slack alerts help them quickly catch and correct any missteps.

• No Code Needed: AI doesn't need to be intimidating to implement. No-code tools and flexible prompts can deliver the solutions you need.

• Find Solutions: Examine your business operations and the tools available closely, we bet you can find applications just as powerful as this case study.

➡️ Read the full case study here.

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Automate Information Processing 🤖

Information is the lifeblood of your organization and a huge part of day-to-day operations—but manually processing and routing that data can be a major bottleneck, eating up valuable time and resources.

AI is ideal for this sort of repetitive but important work.

💡 Enter Parseur, a powerful AI tool that can extract specific data from resumes, invoices, emails, and other documents within seconds.

Parseur provides a diverse set of features for parsing and routing data. You can use its predefined mailboxes for common use cases like resumes and invoices, or create custom fields to extract exactly the data you need.

Accelerate hiring with Parseur

Parseur can streamline your hiring process by automatically parsing resumes.

1. Create a Parseur account and choose the "Resumes/CVs" mailbox.

2. Upload a resume to the mailbox. Parseur will process it within seconds.

3. Parseur's AI will automatically extract key data like the candidate's name, contact info, work experience, and education.

4. You can further customize what data is extracted by listing out the specific fields you want.

5. Export the structured resume data to Google Sheets or an HR tool like BambooHR.

Parseur adapts to any resume format, saving hours of manual data entry - and it's not just for resumes! Use it to extract data from invoices, leads, and shipping documents. Customize the fields you need and let AI handle the rest.

Feed Parseur through emails, bulk uploads, or automation tools like Make. It tackles scanned PDFs, images, and nearly any document type you throw its way.

ChatGPT For Transcription

Need to extract text from an image or scanned PDF?

💡 ChatGPT+ can transcribe that text in seconds.

Here's an example prompt:

This trick also works with Claude Pro, and Gemini Advanced with Google One AI Premium.

⚡️ AI eliminates repetitive tasks and allows teams to scale.

Want to master 6 crucial AI skills in just 6 weeks? Join the AI Reports AI Skill Sprint, on Skool, now!

Course 1 (Tuesday 8th October): AI Readiness Reporting with the Founders Forge Team

✅ What You'll Learn: Course 1 is about finding ways to assess and enhance your organization’s readiness for AI integration. Ben Etherington, from the Founders Forge team, will give you practical ways to align AI with your business strategy and tell you how to implement them across all areas of your business, effectively.

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Until next time, Martin & Liam.

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